Managed HA/DR Services

Take The Burden Off Your IT Staff With Vision Managed Services

Stay Switch-Ready with our Expert Managed Services

Vision Solutions Managed Services takes the burden off of your IT staff by handling the day-to-day management of your HA/DR environment to ensure you stay switch-ready.  Our experts can also perform periodic audits, annual switch tests, and provide status reports. We have service packages designed for every need and budget:

  • Bronze Level - We double check your environment and provide a monthly report on the health of your HA/DR systems.
  • Silver Level - Our experts perform health checks every business day, review the product audits, and provide basic error correction and weekly reports.
  • Gold Level - Receive all of the Silver Level services, plus we’ll install service packs and version upgrades and manage configuration settings. This package includes a yearly audit of your HA/DR environment.
  • Platinum Level - Receive all of the Gold Level services plus a role swap readiness review and role swap test once a year.
  • System i Optimize - Provides daily management of your System i environment using Vision Solutions iOptimize product.
 

Features of Vision Managed Services Levels

Bronze Silver Gold Platinum
Weekly report of findings/changes made
Object repairs
Time limited
HA configuration adjustments
Audits performed
Product fixes and service packs installed
Annual HA audit
HA SW upgrade
  ⚫ Version upgrade
  ⚫ Feature review and training
Annual role swap readiness review
Annual HA role swap

 

Additional services can be added to packages:

  • Vision Solutions Managed Services PLUS extends monitoring from regular business days to 365 days a year.
  • 24x7 Monitoring means we’ll respond to errors reported via automated emails. A pre-Managed Services Assessment is required at the start of the service in order to determine what additional changes may be required before we assume monitoring.
  • Unplanned Switch Assistance trains your IT staff to perform an unplanned switch in case of a system outage. We’ll perform the unplanned switch on your behalf, including working with Vision CustomerCare as needed, then perform the switch back to the original production system.
  • Enhanced reporting for all Managed Services customers at the Silver, Gold, and Platinum levels. You’ll get an enhanced weekly report and the option for additional metrics.
Managed Services Whitepaper
white paper
The Managed Service Provider: An Invaluable Ally in the Quest to Improve Resilience
Are you being pressured to trim budgets or overburden your staff in the face of persistent IT security and downtime threats? It’s an unenviable situation many professionals like you face. The solution may lie in managed services: experts who can perform the day-to-day functions of resilience so the people in your organization can focus on more pressing matters. Many organizations have taken to managed services to bridge the gap between lofty expectations and the practical limitations of in-house staff alone.
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On-Demand Webcast: Managing Best-Practice HA/DR with Confidence
Best Practices for Managing HA/DR Environments

If you’re one of the 85% of IT professionals who lack total confidence that their HA/DR plan is tested, complete and ready to meet SLAs, it’s time to increase your assurance that you are prepared for anything that comes your way. This webcast covers the information you need to implement best-practice management for your HA/DR solution.

Rapid growth, unexpected staffing changes and tight budgets can take a toll on your operations. Experts from Vision Solutions will dive into the details of HA/DR management and share how Managed Services can provide an extra set of experienced eyes and hands.

 
Outsourcing H/A Application Management: The Why's, When's & How's
Vision Managed Services On-Demand Webcast

With leanness being more than just a trend, CIO's continue to drive costs down by shifting system management responsibilities to managed service providers and technology vendors. To be competitive today every business must ask itself, "Do we do it ourselves, outsource it completely or somewhere in between?"

Learn how to be switch-ready, how much to outsource, what to look for in a service provider and more by viewing this on-demand webcast at your convenience.