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Contact CustomerCare

With our various response center locations, Vision CustomerCare has the infrastructure to support global corporations with operations in multiple offices around the world.

Customers and partners may submit questions or requests for technical assistance online at Support Central, by calling a Vision Solutions’ technical support telephone number, or via email.

Web Self-Service: www.visionsolutions.com/SupportCentral


24x7 Worldwide Telephone Support


For Product Lines:

iTERA Availability
OMS/ODS
iOptimize/Director
MIMIX RecoverNow for IBM i/Vault
Data Manager
Double-Take Share/Replicate1
Double-Take RecoverNow for AIX/EchoStream
Double-Take GeoCluster for AIX/EchoCluster

U.S. and Canada: (800) 337-8214
U.S., Canada and International: +1 (949) 724-5465
EMEA: +44 (0) 333 1234 555

For Product Lines

MIMIX Availability
MIMIX Global
MIMIX for PowerHA

U.S. and Canada: (630) 282-8300
International: +1 (949) 724-5465

EMEA:
+44 (0) 333 1234 555
Asia Pacific: +(852) 2970-3280

Electronic Support

For Product Lines:
MIMIX DR
Web Self-Service: http://portal.visionsolutions.com/extlogin.aspx

CustomerCare Email: support@visionsolutions.com

For Product Lines:

Double-Take Availability for Windows
Double-Take Availability for Linux
Double-Take RecoverNow for Windows
Double-Take Availability for Hyper-V
Double-Take Availability for vSphere
Double-Take DR for Windows
Double-Take DR for Linux
Double-Take Move
Double-Take Flex

U.S. and Canada: (800) 775-8674
International: +1 (317) 598-2066

European Union:
+44 (0)333 1234 900
+33 (0)1 47 77 15 06
+49 (0)89 416 126 066

Asia Pacific (English):
+1-317-598-2066

Australia:
1800 075 943